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VIENNA CITY HOSTEL - General FAQ

1) At what time can I get my room? Until what time I have to check-out?
You can check-in any time, but you can get your room after 2 p.m.
You need to check-out atleast at 10.30 a.m., certainly you are able to store your luggage also after check-out in our luggageroom.
When you are checking-out pls. bring your bed sheets and key-card back to the reception.
2) What's for breakfast and when?
Breakfast is served between 7.00 - 10.00 a.m. and it is included in the price.
For breakfast you get tea, coffee, cocoa, milk, orange juice, cereals, cheese or sausage, jam, butter and rolls or bread.
3) Do I need an IYHF-card (Youth hostel card)? Is there an agelimit?
No! A youth hostel card is not necessary, but according to the "Viennese Registration Law", you may have an official ID.
Also, we do not have an age limit.
4) How do I find the hostel?
Detailed descriptions you will find here.
5) Is there a kitchen?
Unfortunately no. For fire-police reasons cooking is not allowed in the hostel.
6) Do you offer lunch or dinner?
Yes! You may buy a voucher at the reception for lunch or dinner for a restaurant nearby ("Wiener Wald").
Groups from 9 (nine) persons must reserve in advance.
7) Do you have a curfew?
There is no curfew! After checking in, you are able to enter the hostel any time with your key-card. Also the reception is open 24 hours daily.
8) What about the security in the hostel?
All rooms, the parking garage and also the main entrance are protected with an electronic locking system. Therefore no other person can enter the rooms.
In the rooms you will find a locker (one per guest), which you are able to close with your own padlock.
Nevertheless, we recommend to deposit your valuables (for free) at the reception.
The hostel is of course also equipped with an automatic fire alarm system.
9) Is there an internet access?
WiFi is FREE!
And for a small fee you are also able to use our 4 internet stations.
10) Are pets allowed in the hostel?
Sorry, but for hygienic reasons pets are not allowed, undependent on size or kind.

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